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Job description

We are seeking an experienced IT Project Manager to oversee and manage various projects within our organization’s IT department. The ideal candidate should have at least 10 years of experience in project management, particularly in IT projects, and possess strong leadership, communication, and technical skills. The IT Project Manager will be responsible for ensuring that projects are completed on time, within budget, and meet quality standards while effectively managing resources and stakeholders.

Responsibilities:

Project Planning and Initiation:

• Lead the initiation, planning, and execution of IT projects, including defining project scope, goals, and deliverables.
• Develop comprehensive project plans, schedules, and budgets in collaboration with stakeholders.
• Conduct feasibility studies and risk assessments to identify potential project constraints and dependencies.

Stakeholder Communication and Management:

• Serve as the primary point of contact for stakeholders, providing regular project updates, addressing concerns, and managing expectations.
• Facilitate effective communication between project teams, stakeholders, and senior management to ensure alignment with organizational goals and objectives.

Change Management:

• Manage changes to project scope, schedule, and budget, assessing the impact on project objectives and communicating adjustments to stakeholders.
• Implement change control processes to minimize scope creep and maintain project alignment with business requirements.

Team Leadership:

• Provide leadership, guidance, and mentorship to project team members, fostering a collaborative and high-performing work environment.
• Promote teamwork, accountability, and continuous improvement through effective motivation and support.

Quality Assurance:

• Establish and maintain quality standards for project deliverables, ensuring compliance with relevant regulations and industry best practices.
• Conduct regular reviews and evaluations to assess project progress and performance against established benchmarks.

Risk Management:

• Identify, assess, and mitigate project risks and issues throughout the project lifecycle.
• Develop contingency plans and strategies to minimize the impact of potential disruptions on project delivery.

Task & Progress Management:

• Estimate, assign, and prioritize tasks for team members. Track the progress of tasks to ensure timely completion within the defined effort and timelines.

Requirements:

• Excellent communication skills.
• Excellent analytical skills.
• Minimum of 10 years of experience in IT project management, with a proven track record of successfully delivering complex projects on time and within budget.
• Proficiency in project management methodologies, tools, and techniques, such as Agile, Waterfall.
• Strong leadership, communication, negotiation, and conflict resolution skills.
• Extensive experience in stakeholder management and customer relationship management.
• In-depth knowledge of IT systems, infrastructure, and software development processes for Mobile and Web development.
• Ability to adapt to changing priorities and work effectively under pressure in a fast-paced environment.
• Excellent analytical and problem-solving skills, with attention to detail and accuracy.
• Experience in risk management, quality assurance, and change management.
• Demonstrated ability to lead cross-functional teams and drive results through collaboration and influence.
• Ability to think creatively and strategically to solve design challenges.
• Must have proven experience in leading and managing mobile app development projects — this is a mandatory requirement.

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field; PMP or equivalent certification preferred.

Benefits:

• Competitive salary
• Flexible work hours
• Opportunities for professional development
• Collaborative and innovative work environment
• Opportunities to work with well esteemed clients
• 5 day working
• Friday team building activities
• Regular learning sessions

If you are an accomplished Project Manager with a passion for creating exceptional digital experiences, please submit your resume, cover letter, and a link to your portfolio to talent@intelivita.co.uk.

Job description

We are looking for a creative and detail-oriented Web Designer with a strong foundation in React.js and hands-on experience in crafting responsive, pixel-perfect UI designs. The ideal candidate should have a passion for clean design, intuitive user interfaces, and component-based development.

Key Responsibilities:

• Translate Figma designs into high-quality, pixel-perfect React components
• Collaborate with developers and UI/UX teams to build responsive web layouts
• Optimize designs for cross-browser compatibility and performance

Required Skills:

• Strong proficiency in React.js and understanding of component-based architecture
• Basic understanding of Next.js (bonus)
• Proficient in HTML5, CSS3, Bootstrap, MUI (Material UI), and Tailwind CSS
• Deep understanding of responsive design principles
• Hands-on experience converting Figma designs to code (Pixel-perfect)
• Familiarity with version control systems like Git

Good to Have:

• Experience with Next.js routing and server-side rendering
• Knowledge of performance optimization techniques for modern web apps

Job description

Training duration 1 week
Rotation of shift : Monthly
Weekoff – 1 day

Job Description: Chat Support Representative
Working hours: 8 (Shift based)

Clients to Deal from: USA

Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative.

As a Customer Support Representative, you will be responsible for providing exceptional service and support to our customers, ensuring their inquiries and concerns are addressed in a timely and professional manner. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Key Responsibilities:

As a live chat support representative, your primary responsibility is to provide assistance and support to customers or clients through live chat interactions. Your job description may include the following duties:

• Responding to Customer Inquiries: Engage with customers in real-time through live chat, addressing their questions, concerns, and issues promptly and professionally.
• Troubleshooting: Help customers troubleshoot technical problems or navigate through the company’s products or services.
• Providing Product Information: Educate customers about the features, benefits, and usage of products or services offered by the company.
• Order Processing: Assist customers with placing orders, processing
  payments, and managing order-related inquiries.
• Resolving Complaints: Handle customer complaints and work to find satisfactory resolutions, aiming to turn dissatisfied customers into loyal ones.
• Customer Satisfaction: Strive to maintain high levels of customer satisfaction and ensure a positive experience throughout the chat interactions.
• Documentation: Keep accurate records of customer interactions, issues, and resolutions for future reference and analysis.
• Collaboration: Collaborate with other departments, such as sales, marketing, or technical teams, to address complex customer issues or escalations.
• Multitasking: Manage multiple chat conversations simultaneously while maintaining a high level of responsiveness and attention to detail.
• Continuous Improvement: Provide feedback and suggestions to improve chat support processes, tools, and knowledge base resources.
• Knowledge Base Maintenance: Contribute to the development and updating of the company’s knowledge base to ensure accurate and up-to-date information is readily available to customers.
• Professional Communication: Maintain a friendly and professional tone in all chat interactions, ensuring effective communication with customers
• Metrics and Reporting: Track and report key performance metrics, such as response time, customer satisfaction scores, and issue resolution rates.
• Reaching out to old clients and proposing new offers.
• Time Management: Prioritize and manage your workload efficiently to meet individual and team targets.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred. Previous experience in customer support or a related field is preferred, but not required.
• Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
• Strong problem-solving skills and the ability to think critically in order to resolve customer issues.
• Empathetic and patient demeanor when dealing with customers, even in challenging situations.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using customer support software, ticketing systems, and CRM tools.
• Strong computer skills and familiarity with common software applications.
• Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
• Demonstrated commitment to providing exceptional customer service.