IT Outsourcing: Statistics, Cost, Types, Models & Locations [2024 Guide]

Tuhin Bhatt

Co-founder of Intelivita

  Published on January 30, 2024

  11 min read


Did you know that 78% of businesses worldwide faced significant challenges last year due to insufficient in-house IT resources?

In the rapidly changing world of technology, it’s more important than ever to keep up with the latest trends in IT outsourcing.

This complete guide comprehensively addresses various business-related concerns, offering a strategic approach to leverage IT outsourcing solutions.

The guide delves into key aspects such as app development, web development, software development, and other vital components of IT outsourcing.

Explore in-depth insights on topics including:

  • What is IT outsourcing?
  • How does it benefit your business?
  • When to consider outsourcing?
  • What to outsource?
  • Common IT Outsourcing Models
  • Process, Time, and Cost of Outsourcing

What is IT Outsourcing?

IT outsourcing involves delegating specific IT tasks to external service providers, rather than managing these functions in-house.

Organizations collaborate with third-party service providers, often offshore, to handle tasks like software development, maintenance, support, and other IT-related activities.

This strategic approach allows businesses to focus on their core competencies while leveraging the expertise and resources of specialized IT service providers.

The outsourcing model has become integral to many businesses seeking cost-effective, scalable, and efficient solutions for their IT needs.

📊 IT Outsourcing Statistics 2024

IT outsourcing is gradually becoming a trend, and there are multiple statistics to prove that. Let’s delve into that:

  • It was forecasted that between 2023 and 2028, the global revenue in the IT Outsourcing (ITO) segment of the IT services market would increase, reaching a total of 317.7 billion US dollars.
  • The IT services industry in the United States was expected to generate a total of 110.7 billion US dollars in revenue between 2023 and 2028 in the IT outsourcing segment.
  • In the US, 66% of companies outsource at least one department.
  • The most common industry and business department for outsourcing is Information Technology (IT), with 37% of IT tasks being outsourced and an average IT department expenditure of 13.6% going toward outsourcing.
  • 78% of companies worldwide who outsource their work have a favorable attitude toward their outsourcing partners.

Source: Statista, Zippia

Why IT Outsourcing? And What are the Benefits of IT Outsourcing?

IT outsourcing is a strategic solution employed by businesses to address various challenges and capitalize on opportunities.

Several scenarios indicate the need and the benefits of IT outsourcing:

Resource Constraints: Overcoming shortages in in-house IT expertise and workforce by accessing specialized skills externally.

This approach effectively addresses workforce gaps and meets specific project needs.

Specific Project Requirements: IT outsourcing proves invaluable when managing projects with specific requirements, efficiently addressing projects demanding specialized technologies or expertise.

It ensures timely project completion, especially for those with tight deadlines.

Cost Efficiency: A prime advantage of IT outsourcing lies in cost efficiency, enabling businesses to control and reduce operational expenses, particularly in regions with lower labor costs.

Organizations can optimize budget allocation through variable cost models, ensuring flexibility and cost-effectiveness.

Focus on Core Competencies: IT outsourcing allows internal teams to concentrate on essential business functions by delegating routine or non-core tasks to external specialists.

This ensures that in-house resources are dedicated to strategic areas contributing directly to core business objectives.

By outsourcing IT functions, businesses can strategically address these scenarios, leading to enhanced efficiency, flexibility, and overall business success.

For more insights into the benefits of IT outsourcing, explore our detailed blog on Reasons Why You Should Use IT Outsourcing Services.

Which IT Services Are Typically Outsourced?

Web Development Outsourcing

Ideal for companies aiming to enhance their online presence, outsourcing web development ensures access to skilled professionals for creating visually appealing and user-friendly websites, allowing businesses to focus on core competencies.

App Development Outsourcing

Common for businesses wanting mobile apps without an in-house team, outsourcing app development accelerates cycles, provides cost-effectiveness, and ensures high-quality, feature-rich applications with the expertise of professionals.

Software Development Outsourcing

Beneficial for companies with complex software needs, outsourcing software development taps into a global talent pool for faster, innovative, and scalable solutions, overcoming in-house expertise limitations.

Product Engineering

Strategic for companies launching innovative products, outsourcing product engineering brings external expertise, accelerates development, and ensures specialized skills, streamlining the product lifecycle for a competitive edge.

Digital Transformation

Essential for businesses modernizing processes and experiences, outsourcing digital transformation leverages external experts for a smoother transition, optimized workflows, and successful integration of cutting-edge technologies.

Dive into our comprehensive guide on “Types Of IT Outsourcing Models” to navigate the intricate world of outsourcing and choose the right model tailored to your business requirements.

What Types of IT Outsourcing Are There?

IT outsourcing encompasses various models tailored to specific business needs.

Below are the prominent types:

1. Onshore Outsourcing

Onshore outsourcing involves partnering with service providers located within the same country as the client.



  • Similar time zones facilitate real-time communication.
  • Cultural and language similarities enhance collaboration.
  • Potentially higher labor costs compared to offshore options.

2. Offshore Outsourcing

Offshore outsourcing involves collaborating with service providers located in a different country, often characterized by lower labor costs.



  • Cost savings due to lower labor expenses.
  • Access to a diverse talent pool and specialized skills.
  • Potential challenges related to time zone differences.
  • Communication may be affected by language variations.

3. Nearshore Outsourcing

Nearshore outsourcing involves partnering with service providers in neighboring or nearby countries.



  • Proximity minimizes time zone differences.
  • Shared or similar cultural and business practices.
  • Slight cost advantages over onshore, but may be higher than offshore.

4. Cloud Outsourcing (Cloud Services)

Cloud outsourcing involves leveraging cloud service providers for various IT services and solutions.



  • Scalability, flexibility, and cost-effectiveness.
  • Access to advanced technologies without heavy infrastructure investments.
  • Dependence on external cloud service providers.
  • Potential security concerns that need careful management.

5. Multisourcing

Multisourcing refers to the practice of engaging multiple service providers for different IT functions or projects.



  • Mitigation of risks associated with depending on a single provider.
  • Ability to choose specialized vendors for specific tasks.
  • Requires effective coordination and management of multiple vendors.
  • Potential challenges in maintaining consistency and integration.

Understanding the nuances of each IT outsourcing type empowers businesses to align their outsourcing strategies with specific goals, cost considerations, and desired outcomes.

The 3 Main Models of IT Outsourcing

When it comes to IT outsourcing, businesses can choose from various models based on their specific needs.

Here are three popular models:

1. Staff Augmentation

Staff Augmentation is a flexible outsourcing model where businesses enhance their existing in-house team by hiring external professionals.

These external experts, often specialists in particular technologies or domains, work alongside the internal team to meet specific project needs.


  • Flexibility: Easily scale the team up or down based on project requirements.
  • Cost-Effective: Pay for external expertise only when needed, avoiding long-term commitments.
  • Skill Access: Quickly acquire specialized skills not available in-house.


  • Integration Challenges: External team members may take time to align with the internal team’s processes.
  • Communication Overhead: Managing communication between on-site and off-site team members can be challenging.

2. Project-Based Outsourcing

Project-Based Outsourcing involves outsourcing the entire project to an external service provider.

The outsourcing partner takes responsibility for the project’s delivery, from planning and development to testing and deployment.


  • Efficiency: Expert handling of the entire project by experienced external teams.
  • Cost Savings: Fixed costs agreed upon at the beginning of the project.
  • Focused Expertise: Access to a team with specific skills for the project’s requirements.


  • Limited Flexibility: Changes to the project scope may be challenging and costly.
  • Dependency: The success of the project relies heavily on the outsourcing partner.

3. Dedicated Teams

The Dedicated Teams model involves having a dedicated group of professionals from an outsourcing provider exclusively working on a client’s projects.

This team operates as an extension of the client’s in-house team.


  • Continuous Collaboration: Seamless integration with the client’s internal processes.
  • Scalability: Ability to scale the dedicated team based on evolving project needs.
  • Long-Term Relationship: Establishing a stable, long-term collaboration.


  • Communication Challenges: Potential communication hurdles, especially in geographically dispersed teams.
  • Management Complexity: Requires effective management to ensure synchronization with internal teams.

IT Outsourcing By Locations (3 Best Locations)

  • India – The IT Outsourcing Hub

Outsourcing to India has emerged as a global IT outsourcing powerhouse, offering a myriad of advantages for businesses seeking to leverage external expertise.

Here are some key reasons why India is a top destination for IT outsourcing:

IT Talent Pool: India boasts a vast pool of highly skilled and qualified IT professionals.

The country produces a large number of engineering and IT graduates annually, providing a rich talent pool for diverse technological needs.

Cost-Effectiveness: One of the primary reasons businesses choose India for outsourcing is the cost advantage.

Labor costs in India are relatively lower compared to many Western countries, allowing businesses to achieve substantial savings without compromising on quality.

Hard-Working Workforce: Indian professionals are renowned for their strong work ethic and dedication.

The workforce is committed to delivering high-quality outputs and meeting project deadlines efficiently.

High-Quality Services: Despite cost advantages, India is synonymous with delivering high-quality IT services.

Indian outsourcing firms adhere to global quality standards, ensuring that clients receive top-notch solutions.

Global Experience: Indian IT professionals have extensive experience in catering to global clients.

This exposure equips them to understand diverse business requirements and deliver solutions that align with international standards.

English Proficiency: English is widely spoken and understood in India, making communication smooth and effective.

This language proficiency is a significant advantage for seamless collaboration between clients and outsourcing teams.

  • Canada – A Strategic Outsourcing Destination

Outsourcing to Canada has positioned itself as a strategic destination for IT outsourcing, offering unique advantages to businesses looking for a reliable partner.

Here are some key benefits of outsourcing to Canada:

Proximity to North American Markets: Being geographically close to the U.S., Canadian outsourcing providers offer proximity to North American markets.

This proximity facilitates real-time collaboration and efficient communication.

Cultural Affinity: Canadian professionals share cultural similarities with their counterparts in the U.S., fostering better understanding and collaboration.

This cultural affinity can be advantageous in projects that require a deep understanding of North American business practices.

Highly Educated Workforce: Canada boasts a well-educated workforce with strong technical expertise.

The country’s emphasis on education ensures that outsourcing partners can tap into a skilled talent pool.

Political and Economic Stability: Canada’s stable political environment and robust economy contribute to a secure outsourcing destination.

Businesses can rely on the stability of the Canadian business landscape for long-term partnerships.

Language Proficiency: English and French are the official languages in Canada.

This linguistic diversity ensures effective communication, making it easier for businesses to collaborate with Canadian outsourcing firms.

  • Latin America – Emerging Outsourcing Hub

Outsourcing to Latin America is gaining prominence as an emerging outsourcing hub, attracting businesses with its unique advantages.

Here are some key reasons why businesses are turning to Latin America for outsourcing:

Time Zone Compatibility: Many Latin American countries share time zones with North America, reducing the challenges of managing projects across different time zones.

This alignment enhances real-time collaboration.

Cultural Affinity: Latin American professionals often share cultural similarities with their North American counterparts.

This cultural affinity can foster better collaboration and understanding, especially in projects with specific cultural nuances.

Language Proficiency: Spanish and Portuguese are widely spoken in Latin America.

Bilingual proficiency in English is also common, facilitating smooth communication with clients from English-speaking regions.

Cost Competitiveness: While not as cost-effective as some Asian destinations, Latin American outsourcing providers offer competitive rates coupled with high-quality services.

This cost-effectiveness is attractive to businesses seeking a balance between quality and affordability.

Skilled Workforce: Latin America has a growing pool of skilled IT professionals.

Many professionals receive education and training from reputable institutions, ensuring a competent workforce for outsourcing projects.

How Much Does IT Outsourcing Cost?

The table provides an overview of average hourly wages for IT outsourcing in different destinations.

It highlights key outsourcing locations and their corresponding cost ranges per hour:

Outsourcing Destination Average Hourly Wages (in $/hr)
India $18 – $40
Canada $35 – $70
Latin America $20 – $50

Please note that these figures are approximate and can vary based on factors such as the specific city, expertise required, and the complexity of the project.

Why Outsourcing IT to Intelivita

Achieve extraordinary results by choosing Intelivita as your trusted software development partner.

Our expert team, including skilled developers, QA testers, creative designers, and seasoned tech leads, are excellent across diverse industries.

Intelivita committed to clear communication, transparent processes, expert design, and smooth deployment.

Beyond mere service, we’re dedicated allies, turning your vision into reality.

Explore our success stories on platforms like Clutch and dive into case studies.

Ready to elevate your projects?

Let’s start a conversation and discover boundless possibilities together!


This guide demystifies IT outsourcing, showcasing its strategic importance and varied applications.

Whether overcoming resource limitations, meeting project specifics, or optimizing costs, outsourcing offers a potent solution.

As businesses explore diverse models and factors influencing the outsourcing landscape, making informed decisions becomes key.


Tuhin Bhatt is a co-founder of Intelivita, a leading Web and Mobile App Development Company. He helps passionate entrepreneurs build amazing tech products. Tuhin being a peoples man who has a passion to share his technical expertise with clients and other enthusiasts.

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